The Northampton Area Public Library strives to be a dynamic source of information, services, and programs in an ever-changing community, always offering something new. The Library strives to provide excellent service, which includes collections and programs. All Library staff shall strive to provide accurate, efficient, and friendly service to patrons, while interpreting Library policies.
- The Library offers the same quality of service to all customers, regardless of race, national origin, color, religion, sex, sexual orientation, gender identity, disability, weight, height, age, marital status, genetic information, or any other legally protected class. Library staff will treat every patron with equal respect and every request with equal importance.
- Staff will assist patrons on a first come, first served basis to the extent possible without infringing on the service needs of other patrons.
- In cases where the library’s resources are not sufficient to meet customer demand, staff will offer interlibrary loan service or refer customers to other libraries with more appropriate collections.
- Library policies and procedures exist to make library resources available on an equitable basis. Staff members shall be familiar with library polices and be able to explain them to customers.
- A patron with complaints about the service received or about library policy shall be referred to the Director of Operations or Library Director. Business cards of the Director of Operations or Library Director may be given if they are unavailable.
This policy is subject to change at any time without notice. Updates to the policy may be obtained from the Library.
Approved by the Library Board of Trustees on 2/8/2024
